Solutions : Help & Support

Knowledge base

Tariffs (2)

Understand more about how we charge

Tariffs Terms & Conditions (7)

Standing Charges
Tulo Vari-One Tariff
Tulo Fixed 12 Months V2
Tulo Fixed July 25
Tulo Fixed June 25
Tulo Fixed May 25
Tulo Fixed 12M

Tariff FAQ (9)

What tariff am I on currently?
How do I change my tariff?
When does my tariff end?
My tariff is ending what do I do?
Will I be charged an exit fee?
Is there a cheaper tariff available?
Can you backdate tariffs?
Do you support Economy 7 (E7) meters?
Can you bill my 2-rate meter as a single rate?

Everything you need to know (2)

General FAQs to help you

Tulo Welcome Pack (21)

My Terms and Conditions
Your Energy Portal & Apps
My Tariff
Change My Account Information
Add Someone To My Account
My Start Date
Objection / Rejection Received
My Opening Read
My First Direct Debit
My Subsequent Direct Debits
Change My Direct Debit Date
Changing Direct Debit Bank Details
My First Bill
My Subsequent Bills
Negative Bill
My Renewal/Tariff End Date
Getting a SMART Meter
Friends & Family Referral Scheme
Reminders & Marketing
Cancel My Switch
Contacting Tulo

About Tulo Energy (5)

What is the limited company of Tulo?
Where is Tulo Based?
How long has Tulo Energy been established?
How do I contact Tulo?
Is Tulo regulated by Ofgem?

Moving In or Out (1)

What to do if you're moving home

Moving Home (7)

What do I need to do if I’m moving out?
Can you supply my new property?
Do I pay an exit fee when I move properties?
Can I transfer my tariff to my new home?
Can I transfer my balance to my new home?
I'm a Landlord and have a new tenant
Finding your electricity or gas supplier

Payments/Refunds (2)

Includes tariffs and refunds

Payments (7)

How Tulo charges for energy usage
Changing your Direct Debit amount, date or bank account details
How Tulo calculates your payments
Cancelling or changing your Direct Debit
Finding independent debt advice and financial support
Why are my payments being increased?
Why your bill might be higher than expected

Refunds (1)

Refund Policy

Meters and Readings (2)

Includes problems and servicing

SMART Meters (12)

Getting a SMART Meter
How SMART Meters Work
Are SMART Meters safe
Do I have to pay for a SMART Meter
Switching Energy Supplier with a SMART Meter
Will my SMART Meter work in a power cut
How secure is my SMART Meter data
Difference between SMETS1 / SMETS2 Meters
What if Tulo can't connect to my SMART Meter
Can you replace a SMART Meter with a traditional meter
Tulo Energy SMART Meter Installation Targets
Guaranteed Standards of Performance – How we’re doing

Traditional Meters (3)

I need help reading my meter
How do I submit readings?
How do estimated meter readings work?

More Help (7)

includes useful advice

Our Policies (3)

Terms & Conditions
Privacy Policy
Our Fuel Mix

Extra help and advice for customers (3)

Priority Services Register (PSR)
Ofgem Price Cap
Warm Home Discount (WHD)

Emergencies and Outages (1)

Emergencies and supply outages

Promotions (1)

Friends and Family Referral Scheme

Getting in touch (3)

How to get in touch
Emergencies and supply outages
Making a complaint

Energy advice (4)

Empty homes: getting accurate statements and reducing your costs
Impartial help and advice about your energy
Simple ways to lower your energy bills
Saving money on your heating

Leaving Tulo (1)

Leaving Tulo

Web Portal & Apps (2)

Includes updating your details

Manging your account (8)

Signing in
Signing out
Can I manage multiple properties?
Getting the most from your Tulo account
Keeping your Tulo account safe
How can I change my account details?
How can I update my email or phone number
How can I add someone to my account?

New Tulo Apps & Web Portal (1)

The New Tulo Energy Portal and Apps