You can change:

• the amount you pay
• when your payment comes out of your bank account
• which bank account you pay from

Email us on help@tulo.energy  or log in to the Tulo App or Web Portal and start a Web Chat with our team. and we can arrange this for you

Cancelling your payments

If you pay for your energy monthly by Direct Debit, it’s important to keep an active Direct Debit in your Tulo account.

An active Direct Debit will make sure:

• you’re always paying for the energy you’re using
• your account isn’t building up a negative balance (or ‘debit’)
• you’ll never be charged an admin fee for missing a payment

If your Direct Debit is cancelled or fails, we reserve the right to move you to our Non-Direct Debit Standard Variable Tariff, which is more expensive. 

If you are struggling to pay for your energy, there are different ways we can support you. The most important thing to do, is get in touch.