Recent articles

Check out the latest articles from our team!

• The New Tulo Energy Portal and Apps We've listened to our customers. Some of you told us you were experiencing issues with our o...
  
• Refund Policy We understand it can be tempting to request a refund of your credit balance, especially when it’...
  
• Why your bill might be higher than expected If your latest bill is more than you’d expect, there are a few common reasons: Consolidated B...
  
• Why are my payments being increased? Sometimes we’ll get in touch (by email or phone) to suggest a higher Direct Debit. This usually ...
  
• Finding independent debt advice and financial support If you’re finding your bills hard to manage, or you think you may struggle to manage your financ...
  
• Cancelling or changing your Direct Debit If you pay for your energy monthly by Direct Debit, it’s important to keep an active Direct Debi...