Below are the figures for our GSoP in Supply (Guaranteed Standards of Performance):
Gas Appointments
Cases | Breaches | Exempt Breaches | Net Breaches | Net Breaches as a Proportion of Cases | What we pay domestic customers as a result of breaching the rules | |
| Q3 2025 | 91 | 19 | 0 | 19 | 20.88% | £760 |
Electricity Appointments
Cases | Breaches | Exempt Breaches | Net Breaches | Net Breaches as a Proportion of Cases | What we pay domestic customers as a result of breaching the rules | |
| Q3 2025 | 80 | 13 | 0 | 13 | 16.25% | £520 |
We pay each of our domestic customers £40 for each breach of the rules governing appointments