Leaving Tulo

Modified on Thu, 22 Jun 2023 at 04:13 PM

We hate goodbyes, but if you want to leave Tulo all you need to do is sign up with another supplier.

Your new supplier will send us your meter readings which we’ll use to generate your final bill. We’ll send your final bill within 6 weeks of you leaving us.

Don't cancel your Direct Debit with us during this time, as we'll use it to take your final payment, or refund any outstanding credit.

If your account is in credit, we’ll refund you

If you have outstanding credit that amounts to more than one month's payment, you might receive this as two payments. The first would be a refund of a full month's payment, and the second would be the remainder. 

Where possible, we’ll refund your credit back into the bank account you have registered with us.

If that’s not possible, we’ll get in touch with you to arrange a refund

If your account is in debit, you owe Tulo money

If your balance is negative, that means your account is in debit and you need to pay Tulo for the energy you’ve used.

If you’ve got a Direct Debit set up, once you get your final bill, we’ll automatically take your final payment 14 days later.

If you’d prefer, you can choose to pay your final bill in full by card. You may also see the option to pay off your final bill in monthly instalments.

Once you’ve paid your final bill, or if you’ve set up a payment plan, we’ll email you to confirm the details.

If you're moving home and want us to come too

If you’re moving out of your home, you can take Tulo with you. Just let us know you’re moving home. You'll need to tells us when your no longer responsible for the property and provide final meter readings.

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