If you pay for your energy monthly by Direct Debit, it’s important to keep an active Direct Debit in your Tulo account.

An active Direct Debit will make sure:

• you’re always paying for the energy you’re using
• your account isn’t building up a negative balance (or ‘debit’)
• you’ll never be charged an admin fee for missing a payment
  
  

If your Direct Debit is cancelled or fails, we reserve the right to move you to our Non-Direct Debit Standard Variable Tariff, which is more expensive. We’ve explained more in in our Terms and Conditions.

We offer support if you’re struggling to pay

If you are struggling to pay for your energy, there are different ways we can support you. The most important thing you can do is let us know.

If you’re leaving Tulo it’s important to keep your Direct Debit active. We'll use it to take your final payment, or refund any outstanding credit. We'll cancel it for you automatically when everything's closed up.