How Tulo calculates your payments

Modified on Wed, 20 Aug at 10:03 AM

When you join Tulo Energy, we estimate your annual energy costs using:

  • The information you give us,

  • The tariff you selected, and

  • Industry data for your property.

We then:

  1. Estimate your energy use for the next 12 months.

  2. Work out the total cost at your tariff’s rates.

  3. Divide this by 12 to give you equal monthly Direct Debit payments.


This way, your payments stay steady across the year, even though your usage will be higher in winter and lower in summer.


How We Estimate Your Usage

When you sign up, we receive independent data from the industry about your property:

  • EAC (Estimated Annual Consumption) – for electricity

  • AQ (Annual Quantity) – for gas


These figures are based on historic usage at your address. If you’re new to the property, they may reflect the previous occupier’s usage.


Reviewing Your Payments

We regularly check your account and may suggest a new Direct Debit amount if:

  • You’re using more or less energy than expected,

  • You’ve made property changes (e.g. new insulation, extension),

  • You’ve bought new appliances or an electric vehicle.


Any change is to make sure your payments cover your usage and keep your account on track. We’ll always notify you before making adjustments.


The Role of Meter Readings

  • Smart meter customers → readings are sent to us automatically.

  • Traditional meter customers → please submit readings regularly in your account (ideally just before your billing date).


Accurate readings help us keep your bills and payments correct.

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