Sometimes we’ll get in touch (by email or phone) to suggest a higher Direct Debit. This usually happens if:
You’re using more energy than expected, and
There’s a risk your account could fall into debt.
When we review your payments, we look at two key things:
1. Building Credit for Winter
Energy use is much higher in winter — colder temperatures and darker nights mean heating and lighting costs rise.
That’s why we recommend keeping around two months’ worth of credit in your Tulo account before winter starts. This credit is made up of:
Your regular monthly payment (collected in advance), plus
Extra credit you’ve built during the lower-use summer months.
If it looks like your balance won’t be enough to cover winter, we’ll suggest raising your payments to keep your account healthy and avoid debt.
Our calculations are based on:
Your actual meter readings, and
Historic usage data from your property.
You can check your usage — and adjust your monthly payment yourself — any time in your Tulo account.
2. Changes in Energy Prices
Fixed Tariff → Your prices stay the same during the fixed term. Once that term ends, we factor in expected market prices when reviewing your payments.
Variable Tariff → Your payments move with the market. If wholesale prices fall, your payments can go down. If prices rise, we may need to increase them.
We’ll always give you reasonable notice of any price changes.