We may contact you about increasing your payments if you’re using more energy than expected and there’s a possibility of falling into debt in the future. We’ll be in touch by email, letter, or by phone.
There are two things we take into account when we review your payments:
1) Your account needs to build up credit to pay for the colder months
Energy usage in winter usually goes up, because of the colder temperatures and darker nights. So as we approach winter, we advise keeping the equivalent of two months’ credit in your Tulo account. This helps towards the increased usage and keeps your balance healthy from winter to next spring.
Your winter credit is usually made up of your regular monthly payment (taken in advance) and the additional credit that you build up over the summer months.
If it looks like you haven't built up enough credit, we'll suggest increasing your payments.
Our calculations are based on information from your own meter readings, and from the previous energy supplier at your property. But you can check your usage and update your payments in the Tulo account at any time.
2) A rise in the cost of energy
Tulo’s tariff is variable to reflect the true cost of energy. When energy prices fall, so do your payments. When energy prices rise, we have to ask you to increase your payments. We will always give you reasonable notice of any price rises.