Tulo Fixed May 25 – Terms & Conditions
These terms apply if you have chosen our Tulo Fixed May 25 tariff.
1. Tariff Duration
Your prices will be fixed for 12 months from the date your tariff starts. We will confirm your tariff start date in your welcome pack.
2. Exit Fees
If you choose to leave us to switch to another energy supplier before the end of your 12-month fixed period, we will charge an exit fee of £60 per fuel (electricity and/or gas). This means you will pay:
- £60 if you leave with electricity only, or gas only
- £120 if you leave with both electricity and gas
The exit fee will apply even if you are moving home, unless you continue your energy supply with us at your new property (see below).
3. Moving Home
If you move home during your fixed term you will still be charged the exit fee when we close your current account.
However, if you register your new property with us, we will refund the exit fee as a credit onto your new account once your energy supply goes live.
To qualify for the refund, you must sign up your new property with us within 30 days of closing your previous account.
4. End of Fixed Term
We’ll contact you before your fixed term ends to let you know your options. If you don’t take action before the end date, you’ll automatically move to our standard variable tariff.
5. Payment by Direct Debit
This tariff is only available to customers who pay by Direct Debit. If you cancel your Direct Debit during the fixed term, we will:
- Transfer you to our standard variable tariff, and
- Charge the relevant exit fee for ending the fixed tariff early (see Section 2 above).
This applies even if you continue to take your energy supply from us, as Direct Debit is a requirement of this tariff.
Please note - Tulo Fixed May 25 is available for limited periods only and may not currently be available.
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