These are some simple steps you can take to help keep your account safe.

Watch out for phishing attempts

'Phishing' is when someone tries to get your personal information by pretending to work for a company or website that you trust. This is usually done over email, but people might also try to get information from you in a phone conversation.

Tulo will never ask for:

• financial information via chat or email – and please don't send it to us this way either
• the password to your Tulo account
  
  

Report suspicious or fraudulent activity

We take fraud and security very seriously at Tulo. Let us know if you see any unusual activity on your account, if you are suspicious of someone who claims to be representing Tulo, or think we have a security flaw.

Email help@tulo.energy or, if it's urgent, call us

We’ll investigate, and get back to you as soon as possible.