If you have a tenant moving into a property we supply, please contact our customer support team with the following details: 

1. Their move-in date

2. Date you cease responsibility (e.g. the day before the tenancy start date)

3. Final meter readings (unless you have working smart meters)

4. New tenant details – name, phone, email

The easiest way to speak to us is through the chat function in the Tulo App or Online Portal, simply click "I'm already a Tulo Customer" and then "I'm moving home" .

You can also:

Email us at help@tulo.energy
Call us on 0333 016 5542