Your first Direct Debit payment will be taken on or around your supply start date. It’s a condition of all our Direct Debit tariffs that payments are made by Direct Debit.

If your Direct Debit is cancelled or fails, we reserve the right to move you to our Non-Direct Debit Standard Variable Tariff, which is more expensive.

Because your first payment is collected on or around your supply start date, it’s possible that if a supplier objection or industry rejection happens close to this date, the payment may still be collected. This is because it will already be in progress with our payment provider and your bank.

Don’t worry — if your switch application is ultimately unsuccessful, we’ll refund your initial Direct Debit in full.