You may receive an email from our Customer Services team letting you know we’ve received an Objection or a Rejection for your account.

Objections

Objections are raised by your old supplier.
The most common reasons are:

• They are unaware there has been a change of tenancy (e.g. you’re a new occupier), or

• If you’re not a new occupier, there may be debt on your account with them.

Other reasons are possible, but unfortunately, we cannot speak to your old supplier on your behalf as they won’t discuss your account with us.

We will automatically attempt to register your property three times. If all attempts fail, your application will be cancelled, and you will need to reapply. You must contact your old supplier directly to find out why they are objecting and resolve the issue with them.

Rejections

Rejections are raised by the industry systems.
The most common reasons are:

• There is already an active application in the industry systems for you to switch to another supplier, or

• It’s too soon after a previous registration attempt.

We will automatically attempt to register your property three times. If we are unable to resolve the issue, your application will be cancelled. In most cases, you don’t need to take any action — we will work with the relevant industry bodies to fix the problem where possible.