Getting the most from your Tulo account

Modified on Thu, 15 Jun, 2023 at 2:46 PM

Your Tulo account makes it easy and fast for you to manage your energy. So there’s no need to email us and wait for a reply, or spend time on a phone call.

With your Tulo account, you can:

  • submit meter readings
  • view and download your statements
  • top up your balance
  • track your energy usage
  • update your account details
  • let us know you’re moving house
  • check your tariff information

Our free app for iOS and Android also lets you do most of these things straight from your phone.

Let’s take a look at the main features of your online account.

Submit meter readings

To submit a meter reading, choose ‘Submit meter reading’ on the home screen of your Tulo account, then choose either ‘Electricity’ or ‘Gas’.

When to submit readings

If you’ve just joined Tulo we’ll need a meter reading within 5 days of your switch date. We’ll pass this reading on to your old supplier so they can close your account and send you a final bill. We’ll email you to let you know when to take this reading. 

To keep your account on track and make sure you’re paying the right amount for your energy, you should submit a meter reading at least every 3 months, but ideally every month. We’ll email you to remind you when a reading’s due.

View your statements

We’ll email your statements to you each month, but you can also see your account balance and download your previous statements in your Tulo account.

To see your balance, choose ‘Payments & statements’ on the home screen, then scroll down to ‘Statements’.

To download a past statement, find the date you’re interested in and choose ‘Download statement’.

Top up your balance

If your balance is looking low, you can make a top up payment.

To make a top up payment, go to ‘Payments & statements’ on the home screen, then choose ‘Top up balance’ below your latest balance.

Track your energy usage

Choose ‘Energy usage’ on the home screen to see your monthly energy usage graph.

You can also see the meter readings the graph is based on. Remember, submitting regular meter readings is the best way to get accurate usage data.

Update your account settings

Choose ‘Account settings’ on the home screen to update your contact details or password, or add another name to your statements.

Let us know you’re moving house

If you’re moving house, choose the ‘Move out’ link from the top right of the home screen to let us know straight from your Tulo account.

We can then start the process of closing your account, and sign up your new property if you’d like to stay with Tulo.

Check your tariff information

Choose the ‘Tariff’ link at the top of any Tulo account page to see a summary of your tariff information. 

You’ll be able to see your estimated annual cost and how much you pay per kilowatt hour (kWh) for your gas and electricity.

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