If your latest bill is more than you’d expect, there are a few common reasons:
Consolidated Bill – we’ve combined multiple bills into one.
Estimated Bills – earlier estimates were too low, and we’ve now corrected them.
Estimated Opening Reading – if no opening reading was provided when you joined, we used an estimate.
1. Consolidated Bills
Sometimes we receive new information (like an updated meter reading or move-in date) that changes your past usage.
When this happens, we recalculate your bills and issue a consolidated bill covering more than one month.
Most of the charges aren’t new — earlier bills are credited back, and the corrected bill replaces them.
This can make the bill look higher, but it reflects your true usage over time.
2. Estimated Bills
If your meter reading is higher than the estimates we’ve been using, your bill will be adjusted.
You probably haven’t suddenly used a lot more energy — it’s just that previous estimates were too low.
If we’ve been underestimating for several months, the catch-up can look like a large jump.
To avoid surprises, send us a meter reading at least once every 3 months (unless you have a smart meter, which does this automatically). You can do this in the Tulo App or Web Portal.
If you send us a reading that’s much lower than expected, we may ask for a photo to confirm it before we update your account.
3. Estimated Opening Reading
When you switched to Tulo, if you didn’t supply an opening meter reading — or if the regulator rejected it — we had to use an estimate.
You can see this estimate in the Energy Usage section of your Tulo App or Web Portal.
If you think it’s wrong, get in touch and we’ll try to get it corrected for you.