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Knowledge base
Unlock the full potential of Tulo with our comprehensive knowledge base.
- Tariffs Understand more about how we charge
- Everything you need to know General FAQs to help you
- Moving In or Out What to do if you're moving home
- Payments/Refunds Includes tariffs and refunds
- Meters and Readings Includes problems and servicing
- More Help includes useful advice
- Web Portal & Apps Includes updating your details
Recent articles
Check out the latest articles from our team!
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Deemed Rates
What is a deemed rate? A deemed rate is the price you pay for your energy when you’re using gas...
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Energy Bills from April 2026 – What’s Changing from 2025 Budget
From 1 April 2026, your energy bill will be discounted following action taken by the UK Governme...
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Finding independent debt advice and financial support
If you’re finding your bills hard to manage, or you think you may struggle to manage your financ...
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Smart Meter Installation & Support Policy
At Tulo, we are a small independent UK energy supplier. We work with accredited third-party ins...
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Your Energy Portal & Apps
On a computer or browser: To access your energy account from a browser visit Tulo Energy Web Por...
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Tulo Energy SMART Meter Installation Targets
Our 2024 target for SMART Meter Installation was 43 domestic electricity and 33 domestic gas sma...
We're here to help
Get in touch with our support team.
The best way to get a detailed response is to use Chat or Email.
- Email Us help@tulo.energy
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Chat
Click to chat with our team
Monday - Friday 9:00am - 5:00pm -
Call centre cannot help you switch to Tulo or provide any more information about tariffs. Please use the website
Existing Tulo Customers When you call, have your account number ready - 0333 0165 542
Monday - Friday 9:00am - 5:00pm