How can we help?
Knowledge base
Unlock the full potential of Tulo with our comprehensive knowledge base.
- Tariffs Understand more about how we charge
- Everything you need to know General FAQs to help you
- Moving In or Out What to do if you're moving home
- Payments/Refunds Includes tariffs and refunds
- Meters and Readings Includes problems and servicing
- More Help includes useful advice
- Web Portal & Apps Includes updating your details
Recent articles
Check out the latest articles from our team!
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Your Energy Portal & Apps
On a computer or browser: To access your energy account from a browser visit Tulo Energy Web Por...
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Tulo Energy SMART Meter Installation Targets
Our 2024 target for SMART Meter Installation was 43 domestic electricity and 33 domestic gas sma...
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Guaranteed Standards of Performance – How we’re doing
Below are the figures for our GSoP in Supply (Guaranteed Standards of Performance): Gas Appo...
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Our Fuel Mix
All energy companies are required to tell their customers about the mix of fuels they use to gen...
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Terms & Conditions
Terms and Conditions All you need to know about joining Tulo Last updated: 3rd June 2025 1....
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The New Tulo Energy Portal and Apps
We've listened to our customers. Some of you told us you were experiencing issues with our o...
We're here to help
Get in touch with our support team.
The best way to get a detailed response is to use Chat or Email.
- Email Us help@tulo.energy
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Chat
Click to chat with our team
Monday - Friday 9:00am - 5:00pm -
Call centre cannot help you switch to Tulo or provide any more information about tariffs. Please use the website
Existing Tulo Customers When you call, have your account number ready - 0333 0165 542
Monday - Friday 9:00am - 5:00pm