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Knowledge base
Unlock the full potential of Tulo with our comprehensive knowledge base.
- Tariffs Understand more about how we charge
- Everything you need to know General FAQs to help you
- Moving In or Out What to do if you're moving home
- Payments/Refunds Includes tariffs and refunds
- Meters and Readings Includes problems and servicing
- More Help includes useful advice
- Web Portal & Apps Includes updating your details
Recent articles
Check out the latest articles from our team!
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Smart Meter Installation & Support Policy
At Tulo, we are a small independent UK energy supplier. We work with accredited third-party ins...
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Your Energy Portal & Apps
On a computer or browser: To access your energy account from a browser visit Tulo Energy Web Por...
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Tulo Energy SMART Meter Installation Targets
Our 2024 target for SMART Meter Installation was 43 domestic electricity and 33 domestic gas sma...
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Guaranteed Standards of Performance – How we’re doing
Below are the figures for our GSoP in Supply (Guaranteed Standards of Performance): Gas Appo...
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Our Fuel Mix
All energy companies are required to tell their customers about the mix of fuels they use to gen...
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Terms & Conditions
Terms and Conditions All you need to know about joining Tulo Last updated: 3rd June 2025 1....
We're here to help
Get in touch with our support team.
The best way to get a detailed response is to use Chat or Email.
- Email Us help@tulo.energy
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Chat
Click to chat with our team
Monday - Friday 9:00am - 5:00pm -
Call centre cannot help you switch to Tulo or provide any more information about tariffs. Please use the website
Existing Tulo Customers When you call, have your account number ready - 0333 0165 542
Monday - Friday 9:00am - 5:00pm